Privacy Policy

1. Introduction

TopNotch Roofers Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our roofing referral services.

We are registered in England and Wales (Company No: 12345678) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, email address, and postcode
• Service Details: Information about your roofing requirements and property
• Communications: Records of correspondence when you contact us

We also automatically collect:

• Device Information: IP address, browser type, and operating system
• Usage Data: Pages visited, time spent on site, and referral sources
• Cookies: See our Cookie Policy for more details

3. How We Use Your Information

We use the information we collect to:

• Connect you with vetted, accredited roofing professionals
• Respond to your enquiries and provide customer support
• Send you quotes and follow-up communications about your roofing needs
• Improve our services and website functionality
• Comply with legal obligations

4. Sharing Your Information

We share your information with:

• Partner Roofers: Accredited roofing contractors who can provide quotes for your project
• Service Providers: Third parties who assist with our operations (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties for marketing purposes.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@topnotchroofers.org

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for 6 years after your last interaction with us, in line with UK statutory requirements.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@topnotchroofers.org
• Phone: 0800 123 4567
• Post: TopNotch Roofers Ltd, [Address]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk